ChivoCrypto - Privacy Policy

ChivoCrypto ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform. By accessing or using ChivoCrypto, you agree to the terms of this Privacy Policy.

Information We Collect

1. Personal Information
When you create an account or engage with our platform, we may collect the following personal information:

Full name
Email address
Phone number
Date of birth
Payment details (including cryptocurrency wallet addresses)
Government-issued identification (for verification purposes)

2. Non-Personal Information
We also collect non-personal information to improve our services and user experience:

IP address
Browser type and version
Device information
Usage data (including pages visited, session duration, and actions taken)

3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Cookies help us analyze platform performance, remember your preferences, and improve security. You can control cookie settings through your browser.

How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account
To process transactions and withdrawals securely
To verify your identity and prevent fraud
To improve platform functionality and performance
To provide customer support and resolve issues
To communicate important updates and offers
To comply with legal and regulatory obligations

How We Protect Your Information

We take your privacy and security seriously. Our platform uses advanced security measures to protect your information:

SSL Encryption – All data transmissions are secured using industry-standard SSL encryption.
Two-Factor Authentication (2FA) – Adds an extra layer of security to your account.
DDoS Protection – Prevents unauthorized access and service disruptions.
Data Access Controls – Only authorized personnel have access to sensitive information.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:

Payment Processing – To facilitate secure transactions.
Regulatory Compliance – To meet legal and regulatory requirements.
Fraud Prevention – To detect and prevent suspicious activity.
Business Partners – With trusted partners for platform optimization and customer service.

We ensure that any third party receiving your information follows strict confidentiality and security standards.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction – You can access and update your personal details anytime through your account settings.
Data Deletion – You can request the deletion of your personal information by contacting us at support@chivo-crypto.com.
Marketing Preferences – You can opt out of receiving marketing communications at any time through your account settings or the unsubscribe link in our emails.
Cookie Control – You can manage cookie settings through your browser settings.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements. When no longer needed, your data will be securely deleted or anonymized.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates through email or platform notifications. The updated policy will take effect immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at: support@chivo-crypto.com

By using ChivoCrypto, you agree to the terms outlined in this Privacy Policy.